Real work, real systems, real pressure.

I work in operational support inside a large frozen warehouse environment, supporting office operations, driver reception, stock processes and customer-related tasks. My responsibilities include preparing invoicing information, checking EDI-fed orders, using Excel for stock reports, retrieving customer TPQs, SSCCs and best-before-date information, helping with stock control and supporting day-to-day warehouse administration. This role has helped me understand how real operational systems work, where manual processes slow teams down, and how better internal software could improve workflows.

Skills used: Excel, ProWMS, EDI order checking, customer service, stock reporting, admin systems, problem solving

I supported Grantham Museum with website maintenance and updates, helping keep their online presence working for visitors and staff. This gave me experience working with a real organisation, handling website changes responsibly and communicating technical updates in a simple way.

Skills used: Website maintenance, content updates, communication, web support

I worked in a fast-paced customer service environment where I had to make quick decisions, solve problems under pressure and work closely with a team. This helped build my communication, time management and ability to stay calm when things are busy.

Skills used: Customer service, teamwork, problem solving, fast-paced work

I worked in a team-based food service role, supporting customers and helping with daily operations. This helped build my confidence in communication, reliability and working with different types of people.

Skills used: Customer service, teamwork, reliability

I handled inbound and outbound charity-related calls, speaking with customers and supporting campaign communication. This helped develop my phone communication, patience and ability to handle conversations professionally.

Skills used: Phone communication, customer support, data handling, professionalism